- During the Ingite installation, at a certain moment we need to send the User and Unique ID, if any of them are typed wrong, that error will show:

- It means that the User or the ID wasn't correctly typed.

- You can find those data by accessing Account > Account :

- On the next page you'll be able to see the Email Account and the Account public ID:

- After filling, if it's not your first installation, you could receive the next Notice:

- In this case, you have two options to keep, one of them is to get new licenses to register the new user.

- The other option is to exclude one device that's not being used to free its license.

- There's another notice that could appear:

- In that case, the antivírus is interrupting the Agent to be installed, it's probably detecting it as malware. Our advice is to make an antivírus Exclusion.

- If you want to know more about this process, you can access our FAQ by clicking on the blue Notice in the Agent Installer and reading our FAQ about the exclusions.